We write and rewrite your policies for the new NDIS changes, then build the evidence that shows they're actually happening. An audit-ready evidence system, not just a policy folder.
A template can look complete and still fail. The most common gap is a policy that says one thing while the team does another. Auditors look for proof that each policy is actually happening, in five places:
"One of the biggest misconceptions about certification audits is that they're mainly about policies and documents."
Provider-side commenter, public Reddit discussion
"I'm feeling a little confused and overwhelmed about how the certification audit process applies…"
Sole-trader provider, same discussion
The same policy section, as a generic template and as we'd rewrite it for one provider.
4.2 Incident Reporting
The Organisation shall ensure that all incidents are identified, reported, recorded and managed in accordance with relevant legislation, regulations and the NDIS Practice Standards in a timely manner. All Workers are required to comply with this Policy. Appropriate action shall be taken as necessary.
Who reports? To whom? By when? Where is it recorded? The template doesn't say.
ShiftCare is used here as an example of the kind of system a provider might already use. We write policies around your tools, not ours.
You see exactly what's included before we start.
| Included | Not included |
|---|---|
| Review of your current policies against your services and the current rules | Legal advice |
| Rewrite in plain English, matched to how your team works | A promise that you'll pass registration or audit |
| An evidence map: which record proves each policy is happening | Acting as your auditor (it has to be an approved quality auditor) |
| Gap check of your records, consent, incident and complaints registers, and workforce files | Running your systems day to day |
| One-page staff summaries for key policies | |
| An audit pack index: where each piece of evidence lives | |
| Change log with dates and sources, plus a walkthrough call |
Anyone who promises you'll pass an audit is guessing. Here's what we can promise.
Send us one policy you're unsure about. Ajay will review it against how your business actually runs and the current rules, and tell you plainly whether it needs work.
Ajay will reply to you personally.
