Privacy Policy

About this policy

VitalScale Digital (ABN: 28 337 767 445, “we”, “us”, “our”) is a Melbourne-based website and online-presence specialist working primarily with NDIS providers. This policy explains how we handle personal information collected through our website, services and business outreach activities.

What information we collect

We may collect the following:

• Contact information — your name, email address, and your business or organisation name
• Enquiry details — the content of any message or request you submit through our website, including Free Website Review requests
• Website information — including the website address or URL submitted through a Free Website Review request
• Communication records — records of email or other correspondence if you contact us directly
• Business contact information — such as a person’s name, role, business name, professional profile and publicly available business contact details

We do not currently use website analytics or visitor-tracking tools.

Our website is not intended for the submission of sensitive personal information, including participant or health information. Please do not include sensitive or confidential information in the optional message field. If such information is submitted voluntarily, we will handle it only as reasonably necessary to respond and take appropriate steps regarding its retention or deletion.

How we collect information

We collect personal information through:

• The Free Website Review form or contact form on our website, when you voluntarily submit a request
• Direct email or other communications you initiate with us
• Professional platforms, freelance marketplaces, networking platforms, public business directories and other publicly available sources — for example, through normal use of platforms such as LinkedIn or Upwork, viewing project listings or professional profiles, or accessing publicly available business contact details

We obtain business contact information through ordinary use of these platforms and public sources. We do not obtain private information directly from any platform, and nothing in this policy should be read as claiming that any platform shares private user data with us.

How we use your information

We use the personal information we collect to:

• Respond to your enquiry and, where relevant, provide the services you’ve requested
• Carry out the Free Website Review you’ve asked for
• Where a business contact appears reasonably relevant to our work, introduce VitalScale Digital’s services or respond to project opportunities
• Comply with our legal obligations

We may send service-related communications and relevant follow-up about an enquiry. Business outreach and marketing communications will only be sent where permitted by applicable law and platform rules, and recipients may ask us not to contact them again.

Any business outreach we conduct is carried out subject to applicable Australian privacy, spam and electronic messaging laws, and the terms of use of the relevant platform. Being publicly visible on a platform or directory does not, by itself, give us unrestricted permission to contact you, and we aim to make outreach relevant and reasonable.

Your outreach choice

If we contact you about our services and you’d prefer we didn’t, you may ask us not to contact you again at any time. We will take reasonable steps to record and respect that request.

Free Website Review — limits

The Free Website Review is offered at our discretion and is limited to one per organisation, unless we agree otherwise. We may decline or limit a request, including where a submission is a duplicate, incomplete, irrelevant to our services, or inappropriate.

Disclosure of your information

We do not sell, rent, or trade your personal information. We may share it only in these circumstances:

• Service providers — we use third-party providers to operate this website and process enquiries, currently including:
  • Cloudflare — for website hosting, content delivery, and security
  • Web3Forms — for processing Free Website Review and contact-form submissions
  These providers handle information under their own terms and privacy policies. Their services may involve processing or storing information outside Australia.
• Legal requirements — where we are required to disclose information by law, regulation, or legal process.

Data storage and security

Enquiries submitted through our website are transmitted to us via our form-submission provider and stored in our email inbox. We take reasonable steps to protect the information we hold, but no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

Retention of information

We retain personal information for as long as reasonably necessary for the purpose it was collected — typically for the duration of any engagement with you, and for a reasonable period afterward — and delete or de-identify it when it’s no longer needed.

Cookies and analytics

We do not use analytics or advertising cookies on this website. If this changes in future, we will update this policy before introducing any such tool.

Your rights and choices

You may contact us to request access to, correction of, or deletion of personal information we hold about you. We will consider and respond to requests in accordance with applicable law and legitimate retention obligations.

You may opt out of receiving marketing or business-outreach communications from us at any time by contacting us or using any available unsubscribe method.

To make a request, contact us at info@vitalscaledigital.com.au. We will respond within a reasonable timeframe.

Links to other websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies separately.

Changes to this policy

We may update this Privacy Policy to reflect changes in our practices or in the law. Updates will be posted on this page with a revised effective date.

Contact us

VitalScale Digital
Email: info@vitalscaledigital.com.au
Phone: 0406 970 615
ABN: 28 337 767 445
Melbourne, Victoria, Australia

If the Privacy Act 1988 applies to VitalScale Digital and you remain dissatisfied after contacting us, you may be able to lodge a complaint with the Office of the Australian Information Commissioner.

Effective date / Last updated: 10 August 2026